Privacy policy

• Your account: your name, email address and password (stored only in scrambled form, which nobody at ZAYEN can read). If you sign in with Google, we receive your name, email and the basic profile details your Google account shares.
• Your rooms: the photos you upload, the measurements, budget and style you choose, and the designs, pictures and quotations we make from them.
• Your orders: the name, phone number and note you give when you send a list to a shop, and the products, quantities and prices in it.
• Shops: everything on the shop form and the products, photos and prices it lists. An approved shop's page is public: its name, description, city, address, opening hours, year opened, delivery note, phone, WhatsApp, website, logo, cover photo, products and prices. Its contact email stays private. Logos and cover photos are stored as public files and stay reachable by their link even after being replaced, until we delete them on request.
• Usage: how many designs and pictures each account makes, so we can keep the service fair and within its limits.
• Designing without an account: the Studio gives your browser a temporary guest account, so it can choose pieces for you before you sign up. We count how often a guest account and its network use it; the network address is kept only as a one-way code that cannot be turned back into the address. Nothing else is saved for a guest.
• Product views: when a product card is on your screen, we count one view for that product, once a day. The count uses a random number stored in your browser, not your name or account. The number changes every day, and view records are deleted after about 30 days.
• Problem reports: when you report a problem, what you write, the page you were on (without anything after it in the address), the error if the page failed, your browser and device details as your browser gives them (its name and version, the operating system, sometimes the phone model), and your account, or the guest account the Studio gave your browser. Only the ZAYEN team reads them.

• To design your room: we send your photo and choices to the AI service that draws the design and picks products.
• To send your order to the shops you choose, and to email you and the shop that it was sent.
• To keep your account, designs and orders so you can come back to them.
• To answer you when you write to us, and to send the emails the service needs (confirming your email, resetting your password, order notices).
• To prevent abuse and keep the service running.

We do not sell your personal information and we do not show you advertising.

• The shops you order from receive your name, phone number, note and the items you chose, so they can call you. Only the shops in that order receive it.
• Shops, as totals only: a shop sees how many times its products were viewed, how many designs include them and what those designs add up to, never who viewed them or made the designs.
• Everyone, as rankings only: each week we publish the shops that sold the most and the pieces most used in rooms, ranked from orders and rendered rooms. No customer is named and no sales figures are shown.
• ZAYEN's administrators can see accounts, designs, plans and shops, to run the service and to help you when you ask.
• The services that run ZAYEN for us: Supabase (accounts, database and file storage), Lovable (hosting, email and Google sign-in), OpenAI, reached through Lovable's AI gateway (drawing designs and reading room photos), and Google Fonts (the site's typefaces, which your browser downloads from Google). They process your information only to provide their service to us.
• Authorities, when Lebanese law requires it.

These services may store information on servers outside Lebanon.

We keep your account, designs and orders until your account is deleted, so your history stays available to you and to the shops you ordered from. When you ask us to delete your account, we delete it together with your room photos and designs. Each order you sent stays with its shop as the shop's record of the sale: the pieces, and the name, phone and note you gave on it. Ask us and we remove an order. If a shop leaves ZAYEN, your orders with it stay in your account; once neither you nor the shop is on ZAYEN, the order is deleted.

Under Lebanese Law No. 81 of 2018 on electronic transactions and personal data, you can:

• ask what personal information we hold about you and receive a copy;
• have it corrected when it is wrong;
• object to its use, and ask us to delete it;
• stop any marketing email at any time (we do not send any today).

Write to zayen@zayen.org from the email address on your account. We answer within 30 days.

We store a sign-in token in your browser so you stay signed in, a few settings for the page you are on, and a random number used only to count product views once a day. We do not use advertising or tracking cookies.

Your connection to ZAYEN is encrypted. Each account can only read its own designs and orders; a shop can only read the orders sent to it. No system is perfectly secure: if we learn of a breach that affects you, we will tell you.

ZAYEN is for adults. Do not create an account if you are under 18.

When we change this policy we update the date at the top. If a change affects how we use information you already gave us, we will tell you by email first.