Terms of use

ZAYEN is a design tool and a meeting place. It draws your room with products from its catalogue, including products listed by independent shops in Lebanon, prices the result, and sends the shops' items to those shops. ZAYEN does not sell the products. Each shop sells its own products and is responsible for them.

• Pictures are drawn by AI to show an idea. Colours, sizes and placement in the picture can differ from the real product and the real room.
• Quantities (for example the number of wall panels or boards) and installation costs are calculated from the measurements you give. Check them with the shop or installer before you buy.
• Prices come from the shops or, where a shop has not given one, are ZAYEN guide prices. They can change. A quotation is not an offer: the price is final only when the shop confirms it.

When you send an order, ZAYEN passes your list, name and phone number to the shop. Nothing is charged through ZAYEN. The shop contacts you to confirm availability, price, delivery, installation and payment. The sale is between you and the shop, under the shop's own conditions for returns and warranty.

A shop confirms each order, then marks it delivered, or cancels it. Delivered and cancelled are final. To cancel an order, contact the shop. If a shop does not answer or does not deliver, tell us: we can remove a shop that does not keep its word, but we are not a party to the sale.

• Give true details, keep your password to yourself, and tell us if someone else uses your account.
• You must be 18 or older.
• We may suspend an account that breaks these terms or harms other users or shops.

Your photos and designs stay yours. You allow ZAYEN to store them and process them, including with AI services, only to provide the service to you.

Upload only photos you have the right to use. Do not upload photos of other people without their permission, or anything illegal or offensive.

• A shop appears on ZAYEN only after we approve it, and we may remove it.
• List only products you sell, with real photos, correct sizes and current prices, and mark what is out of stock.
• Contact customers who send you an order promptly, honour the price you listed or explain the difference before the sale, and keep each order's status up to date.
• Use customers' details only to handle their order.
• Your shop's rank, and how many people used your pieces in rooms, may be shown in “This week on ZAYEN”.
• You are responsible for your products, delivery, installation, warranty and taxes.

Some features may require a paid plan. Today paid plans are arranged with us directly: we agree the price and what it includes with you before you pay, and we switch the plan on once payment arrives.

We work to keep ZAYEN accurate and available, but it is provided as it is. As far as Lebanese law allows, ZAYEN is not responsible for a shop's products, prices, delivery or installation, or for decisions made from an estimate without checking it. Nothing in these terms removes rights you have as a consumer under Lebanese law.

These terms are governed by the laws of Lebanon. Write to us first at zayen@zayen.org and we will try to settle any problem. If we cannot, the courts of Beirut decide.

When we change these terms we update the date at the top and, for important changes, tell you by email. Using ZAYEN after that means you accept the new terms.